TSplus Intends to Overtake its Customers Needs

Posted on August 29th, 2016


Our customers’ satisfaction  is a priority

The TSplus Marketing team is frequently studying its customers satisfaction, willing to provide the best Remote Desktop service on the market.

This process allows us to make a segmentation of our customers, as well as to identify the most popular points of our software and especially the points which need to be improved. Our core objective is to keep satisfying and even overcoming the expectations of our customers.

The results of the last customers survey, opened in June 2015, highlight several significant trends: according to the type of Editions, the connections modes or the use of TSplus additional services such as the technical support and the online documentation. Until the end of June 2016, date of its closure, this survey has been carried out among 170 customers.

  • The most popular TSplus license was the Enterprise Edition, contracted by 38% of the respondents : it gives an access to all the features included in our software, from the remote desktop service to the HTML5 portal, together with the Universal printer and the load balancing for a unlimited number of users. It was closely followed by the Mobile web Edition at 28%.
  • More than half of the applications published with TSplus were Microsoft applications (53%)
  • TSplus is mainly run on computers (97%), using eather the RDP connection or the Remoteapp mode.
  • Most of our customers were satisfied by our Support Service and the quality of the online technical documentation.

The conclusion of this survey is obvious : we have succeeded to fulfill our customers’ expectations and we have many opportunities to exceed it in the future. Many points can be still developed, such as the informative content published on the web site, the animation of TSplus forum and globally our communication with TSplus clients. Also, TSplus will get more and more accessible to tablets’ users.

This is why the Group TSplus has worked deeply on its Marketing strategy and is now using intense communication on the social networks in order to offer you quality content, a strong customer relationship and the latest company news. We want that our clients and partners stay aware of the corporate strategy and the product innovations. In the meantime, a strong effort is done to provide you with the best technical support.

Soon, another Customer Survey will be launched, in order to know if our investment have paid and to define our next challenges. Thank you for taking the time to share your opinion with us.

TSplus is the best Citrix alternative. Thousands of customers already trust us. All the respondants of the previous campaign have been listed in our reference catalog.


  • They talk about us!

    "We have been using TSplus since 2009 on more than 5 servers throughout our branches.We find this solution easy to use and
    , and most importantly it meets our requirements with an affordable cost. Besides that, the response and support from
    TSplus team is excellent
    and we do not see any reason stop using this tool in our environment."

    Lee Lee Lim

    Lam Soon
  • They talk about us!

    "We invested years creating DriveWare for the transportation industry. Our customers were looking for a way to run their software on the cloud. There were two options: rewrite the entire app for the web or use TSplus. The answer was simple. We chose TSplus because our core package ran inside the browser without any modifications. Remote printing features help our users print on their local printer(s). In addition, they can access their program from their IPad or any Android device. What more can we ask for? The support from the TSplus team has been excellent. I highly recommend this product."

    Jay Hosseinian

  • They talk about us!

    "The TSplus RDP application has enabled our company to create a whole new business division. We've created Software as a Service for our customers that utilize smart phones, tablets, Windows and Mac based computers. We started with a single server and have grown to 10 servers with over 550+ simultaneous log ins. The software has been rock solid for the past two years. Technical support is superb, making TSplus the total RDP solution at an extremely affordable price!"

    Kent Crabtree

    President of Spa/Salon Manager Online
  • They talk about us!

    "We have been recommending TSplus to our clients for use with our custom limsExpress database software for over 3 years. TSplus is fast, improving connection speed thus providing an excellent resource for our clients to quickly and efficiently work with their data either via remote connection or in the office. TSplus has been reliable and effective, furnishing a virtually full proof option for a smooth data access environment. TSplus doesn\'t require local software installation; connecting a new pc is fast and easy. TSplus allows programs to run from the server on the remote machine reducing network traffic and saving software costs."

    Jesse Brown

    Dynamic Databases
  • They talk about us!

    "This is a very easy product to set up and use. TSplus has easily integrated into my existing and aging Citrix farm, to expand the services offered and give new remote access options. With every update of this product I find more and more uses for it. The universal printing works so easily it is a relief when compared with what I have put up with in Citrix."

    Graham Stewart

  • They talk about us!

    "We implemented TSplus 8 years ago for the needs of our architecture firm. We have deployed the software for more than 10 seats over our 3 offices in the US. The product itself is great, it fulfills a specific niche and does it well."

    James Martin

    Shepley BULFINCH
  • They talk about us!

    "We use TSplus for almost a year and it has worked well. It is a very good and inexpensive alternative to purchasing Microsoft terminal service licenses."

    Jared Edis

  • They talk about us!

    "As a servers hosting company, we started to use TSplus in 2013. Easy to install and set up, easy administration: TSplus is the perfect answer to facilitate our business and reduce our costs."

    Thomas Schulz

    FLOORIT AB (Sweden)
  • They talk about us!

    "TSplus is such a great product. In less than 3 years, we have deployed the software over our 18 offices spread all over the world. I appreciate that the team stays on top of MS updates and patches to keep workflow going."

    Errol Maynard

  • They talk about us!

    "For more than 5 years, we are using TSplus within our various sites in UK and Italy. We especially appreciate your customer support which is always helpful and fairly prompt."

    Simon Bosanquet

  • They talk about us!

    "We have discovered TSplus only few months ago and we have already created many remote clients. We are very satisfied with your solution. Keep on staying on top of future changes in operating systems and browsers as you have."


  • They talk about us!

    "In Shortcuts, we are true believers of TSplus added value. We have been using the software for 6 years now and we are extremely satisfied. Apart from being a great product, we love the after sales service and support. We have over 1000 clients using the feature."

    Tony Antoniou

    SHORTCUTS (Australia)