TSplus Offers Advanced Online Help

Posted on June 17th, 2019

TSplus Version 12 has been a milestone in the development of TSplus. It was built on a history of success with a renewed focus on Quality and Professionalism. End-user feedback has been extremely positive. The best products require the best customer service. TSplus continues in this direction with major investments in online help and documentation. Let’s have a deeper look at the latest innovations.

TSplus Presents New Tutorial Video for Version 12

The TSplus Marketing team has just published a brand-new tutorial video detailing some of the changes in the new modernized interface. Titled “Getting Started with TSplus V12”, the video takes about 5 Minutes to explain how to start using TSplus in few easy steps.

Video getting started TSplusv12 screenshot
Getting Started with TSplus Version 12

With the objective of helping partners, customers and end-users discover all the great new features and workflow of TSplus Version 12, the Getting Started video gives an overview of the new user interface, as well as details about some of the essential settings.

  • Overview of the information displayed on the Home Dashboard
  • How to Create New Users with Unique Credentials
  • How to Publish Applications or Full Remote Desktop
  • How to Choose your Favorite Display Mode and Settings
  • How to Assign Applications to One User or a Group of Users

TSplus Optimizes its Intelligent Support Agent

The TSplus Support Team has upgraded the Intelligent Support Agent.  By consolidating providers, it Intelligent Support Agent is now better integrated into the support system than ever. “Meji” has undergone a for the better: She now gets all her knowledge directly from the FAQ database and learns by herself as time goes by. Every time a new question is submitted, TSplus Support Agents create a solution entry in the FAQ and Meji automatically saves it in her memory. By doing this, Meji is able to offer up to three related answers to customers seeking help, including links to the User Guide and screenshots.

The FAQ knowledge base can also be directly consulted from the Helpdesk homepage. Meji is available on all “Support” pages. Her mission is to guide users in better understanding TSplus products, to help them find their way in the online documentation and get faster support with fine-tuned and precise tickets.

However, it does not replace proper TSplus Customer service for complex situations and specific issues. It is always possible to open a ticket for more accurate help.

With this new chatbot, the Support team will be able to focus on complex tickets and high quality service, which will create a better support experience for all customers.

TSplus latest 12.30 update includes 2 Major Add-Ons enhancements:

  • 2FA for TSplus Web Application Portal now offers two verification methods: via Authenticator mobile app or via SMS.
  • The cybersecurity tool RDS-Knight has been updated to version 4.2, which fine-tunes location and time restrictions for Remote Access Servers.

The latest TSplus improvements ensure high compatibility with Windows 10 1903 “May 2019 Update” for Pro, Education and Enterprise editions.

And should you encounter any difficulties, just ask Meji!

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    Lee Lee Lim

    Lam Soon
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    DRIVEWARE
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    President of Spa/Salon Manager Online
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    Dynamic Databases
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    CablePrize
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    Shepley BULFINCH
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    PLAIN LANGUAGE MEDIA (USA)
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    FLOORIT AB (Sweden)
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    MINO PROCESS CONTROL, Ltd. (UK)
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    COOK & CHEEK CPAs (USA)

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    SHORTCUTS (Australia)